Friday, October 16, 2009

Moving Past Entertainment and Developing Effective Civic Engagement

Civic culture is in decline. Public engagement in the political is at near-historic low levels in contemporary society, and though the breadth and depth of information and opportunity available has and continues to increase exponentially with new media technologies, interest in the political continues to wane. Media, politics, and people have become hopelessly intertwined, and Peter Dahlgren attempts to untangle the three strands to see how one can affect the other in Media and Political Engagement. While the complexity of Dahlgren’s argument and his scope of consideration leave little room for debate, his conclusion and proposed model for instigating civic engagement is flawed based partially on his own argument. If economism has resulted in the lowering of quality information from mass-media and has caused a subsequent disengagement by the public, attempting to develop increased civic accountability through the Internet, which Dahlgren admits is used primarily for entertainment, is likely to bring similar results. Instead, Dahlgren’s focus on igniting the passions of individuals offers a more effective means for developing civic engagement.

Dahlgren begins Media and Political Engagement by setting the premises on which he bases the remainder of his book, namely that “the character of democracy is changing because its basic preconditions are in evolution” (6). Mass media has helped negotiate the relationship between public and government since the seventeenth century, but new media is changing the dynamics of audience interaction with mass media, mostly to their detriment. Economism, which Dahlgren refers to as a “reductionist mode of rationality” (20), has caused collectivity throughout the layers of modern society, notably through the convergence of modern media, both in content and form. As a result, mass media has trivialized itself in the eyes of their audience by lowering the quality of their service, while at the same time their established (but weakening) power over their audience has been piggybacked by societies foundational institutions like politics, and religion. Citizen’s identity, their understanding of their role in contemporary society, has been bombarded to the point that it has been dulled so that many people don’t understand their role in modern democracy, or have been dissuaded from believing they have a role at all. Unfortunately the only way to truly understand ones’ civic role is to participate and: “develop the requisite virtues, skills, and identities for effective civic competence” (Dahlgren 72). The Internet by its very nature promotes engagement, but where it has increased the inundation of information exponentially, it has also allowed for what Dahlgren refers to as “thin” trust, a condition of loose relationship forming that is a feature of online networks. Participation necessitates engagement, but participation is dangerously low, so how does a citizenry become reengaged? Dahlgren suggests reigniting passions as the first step, as it will motivate action as well as a sense of community with others of a similar persuasion. The key then is to use casual forums and affiliations as foundations for political action. The “thin “ connections based on similar interests, along with the multiple opportunities to engage oneself online can foster the community, and a motivated citizenry can adjust existing online behaviors and skill-sets to benefit the democratic process. Before working towards Dahlgren’s vision of civic engagement, it is important to understand his premise for the foundation of its decline, primarily the economist influences on contemporary society.


The free market and its’ associated value system has built our world into its current state, for better and worse. Though the benefits are tangible and numerous, capitalism has been mostly detrimental to civic culture. In explaining economism, Dahlgren wrote its’: “Definitive characteristic is to assert the priority of economic criteria over all other values or mode of reasoning. Corporate values such as winning, efficiency, calculability, and profitability are supplanting democratic values in ways that erode civic vitality.” (20) Economist values have co-opted democratic ones, they are often considered one and the same despite the fact the two sides are often completely incongruent. Contemporary societies’ emphasis on the virtues of capitalism, propelled forward by a fourth estate that has also succumb to corporate culture, have narrowed the citizens vision of themselves to the extent that: “the notion of the citizen as a social role becomes marginalized by that of the consumer, where people understandably can find more freedom and pleasure” (21). As corporations half-heartedly align themselves with political movements (eg. Environmental responsibility), the notion of the political power of purchasing becomes more plausible. Unfortunately consumerism does quite the opposite: by satisfying one’s political urge through the purchasing of products, not only are they not engaging in an activity that is even remotely civically meaningful, the money spent is largely going directly to the same corporations and institutions who continue to support the decline of democratic principles. “Television and the rest of the media mellieu position us as consumers: … It is in the domain of consumption where we are to be empowered, where we make choices, where we create ourselves.” (Dahlgren 147) Mass media’s role in the decline has been that of facilitator, but now they too are succumbing to the same economist forces they built their legacies on. Mass media news content is extremely expensive to produce, and the audience fragmentation that has come from their desire for multiple revenue streams, along with the perpetual motion of new media, is forcing mass media to lie down in a bed of their making. It starts with the quality of programming; convergence of mass media companies brought the convergence of content and form, as newspapers, radio stations as well as local and national television stations shared ownership and an emphasis on efficiency brought a lower scope and depth of reporting. Corporate interests have consumed the fourth estate, causing a homogenization of content in order to appeal to the largest possible audience. Dahlgren wrote: “Media industries’ economic response to journalism’s difficulties has to a considerable extent taken the form of increased tabloidization… news values lead to a focus on scandals, entertainment, and sports, and little on traditionally important areas such as society, politics, and economics… news is given a reduced position within an overall media mix.” (45-46) Finding examples of this proposition is not difficult. Non-urgent political news falls at best along the same lines as sports, popular culture, traffic conditions, and the weather forecast. The positioning of the political on an even plane with the remaining milieu of media noise causes a condition Dahlgren describes as: “Indifference… an ‘alienation’ that can psychologically treat politics as irrelevant, at least in its representations in the media. It becomes a topic or an activity on par with, say, ‘sports,’ ‘music,’ or other forms of free-time pursuit… citizenship implicitly becomes reduced to one of many possible lifestyle choices.” (82) Referring to citizenship as a “lifestyle choice” is a scathing but accurate indictment of the current political malaise. Furthermore, while mass media marginalizes the news content that is essential for the public to negotiate its civic identity, it also expands the audience’s worldview. And while this can build affinity between individuals who feel more connected to a world they can only see, it also causes an expansion of what is considered political, and as the constitutive definition of the political expands, it encourages further stupor from an audience who feels more connected but less in control. Even within mass media content citizens are positioned separate from civic action. “Citizens are represented as responding to issues and situations, but are almost never portrayed as offering political suggestions or other constructive thoughts” (Dahlgren 131). This is a reflection the nature of mass media, which has always been one-way in nature. To oppose this downward cycle, Dahlgren hopes that the inclusive and participatory nature of new media is the best hope to change behaviors and encourage civic engagement.


Even the most basic online activity involves some awareness, familiarity, and a basic skill set, much like fundamental civic involvement. The participatory nature of online activity has worked to its benefit as the Internet has flattened the hierarchy of information dissemination that journalism has been perched upon for a couple of centuries. Now “professional communications mediators” and average citizens are competing on the same comparative level for audience attention, and the audience is less and less concerned about the source of their content. In fact, online participants relish their newfound roles in the news making process, to the extent that now, as Dahlgren wrote, news editors understand: “It is important to go beyond ‘birds-eye perspectives’, and get detailed information about fast-breaking stories, all news organizations today invite their audiences to send in materials” (175). Increased participation and production by those online encourages more of the same, and Dahlgren’s hope was that ultimately the political would find a place among people’s other online interests and activities. At the moment though he admits: “the use of the net in daily life for political purposes is far overshadowed by other uses, such as general social contacts, entertainment, chatting, shopping, gaming, nonpolitical information, not to mention pornography” (170). This is not exactly a revelation, but the majority of these “other uses” are primarily controlled by the same corporations and interests that are responsible for the economist reduction of mass media Dahlgren attributes earlier as contributing to the decline of civic engagement to begin with. The Internet’s current profit scheme is largely based on data commodification, which is the epitome of “corporate values such as winning, efficiency, calculability, and profitability” (20). It is during his exploration of television in Chapter 6 that Dahlgren begins to espouse the virtues of entertainment as the route to civic engagement, writing that: “popular culture can process and communicate collective experience, emotion, and even knowledge; it offers opportunities for negotiating views and opinions on contested values as well as explicit political issues” (138). The observation that popular culture allows one to navigate the social world, though absolutely correct, works to elevate celebrity news, music, and sports to the level of politics, a point of contention in Chapter 4. Dahlgren’s argument can be considered enthusiastically ambitious about the Internet’s potential for widespread civic engagement, but his belief in the old adage of the personal being political may have more resonance in effectively engaging public participation in civic life.


Individuals face a myriad of issues and challenges of varying degrees on a daily basis, drawing those issues and challenges into the realm of the political offers an opportunity for meaningful engagement by citizens. Dahlgren wrote: “While the media are very much entwined with their life experiences, most political experiences take place in the life zones beyond the media, and the civic self hovers largely at the margins of these people’s identities” (p.120). The personal is indeed political, especially when the chips are down, as in times of economic hardship. Global thinking has drawn the focus away from communities, whose ties have weakened as a result. Refocusing on one’s community, where many of the issues reside, and where the tangible effects of political action are visible can re-empower individuals civically. A return to the grassroots can build a foundation for engagement that can be fostered and developed. Education is key, developing an understanding of specifically how individuals’ “collective action frames” can be called upon as a component of remedial teaching, by drawing on their sense of injustice, identity, and illuminating avenues for agency as part of basic curriculum; much like environmentalism is now. Mass media can even get in on the action. By investing more resources into local, community-based reporting, they can reconnect with their fragmented audiences while rebuilding their reputation and re-establishing their position and prestige as the Fourth Estate. The Internet has an essential role in any contemporary grassroots movement, as it certainly possesses the attributes to assist in civic engagement. Cyberspace offers new links between people, new ways of linking and sharing with people, and different versions of communities. But bridging the gap between issues, problems, and crises takes an engaged citizenry, and becoming engaged does not happen merely by participating in online activities. Dahlgren’s vision in Media and Political Engagement is dependent on the political acclimatizing to current leisure-based web behaviors, which is less likely to achieve the level of engagement he desires. Instead, understanding real life implications to civic action (or inaction) elevates the political above the remaining media milieu while allowing media technologies to be used as tools instead of sources by a citizenry rather than an audience.


Works Cited:
Dahlgren, Peter. Media and Political Engagement: Citizens, Communication, and Democracy. New York: Cambridge University Press, 2009.

Note: This is a book review done for COMS 627 - Identity and Politics in the New Media age.

Thursday, October 8, 2009

Bridging Flames fans' online and offline worlds

...As I’ve mentioned, I’m a web content producer for calgaryflames.com, the official website of the Calgary Flames, our local hockey club. The Flames compete in the National Hockey League, which is made up of 30 teams from across North America.

Oral histories have provided evidence of an ancient hockey-like game played among the Mi'kmaq First Nation in Eastern Canada. The NHL was formed in 1917, and this year marks the 30th Anniversary of the Flames in Calgary (they originated in Atlanta). Going into the upcoming season the Flames are also considered one of the top contenders for the Stanley Cup, hockey’s championship trophy, which is largely considered the most beautiful, the most prestigious and hardest trophy to capture in all the major North American sports.

To show you a bit about what hockey is like, here’s a quick video, note the difference between professional hockey rinks with adverts on the boards, and recreational hockey without...

Though it is played across the globe, hockey is firmly ingrained into the Canadian identity; ‘The Hockey Sweater’ is a story that has been shared by families and in schools for decades. Boys and girls of all sizes and backgrounds are encouraged to embrace hockey at a young age. Unfortunately the cost of playing hockey for children can be very prohibitive, but understanding hockey as a key tenant of Canadian culture is encouraged in most circles. The Canadian National Men’s Hockey team, composed entirely of NHL players, is arguably the most unifying source of pride that exists in our nation today.

Calgary as a city is no different, the team has firmly entrenched itself into the very fabric of our community. Interestingly and uniquely, the Flames hockey operations are run by an Alberta farming family, the Sutters, of who all but one of is involved in professional hockey in some capacity. The team’s general manager Darryl Sutter has enforced a mandate of pursuing primarily, but not solely, Alberta-born, and western-Canadian players. He also hired his brother as head coach, has two other brothers who work underneath him, and drafted his son into the organization.

Hockey itself is just a game, but professional sports are an experience. What we try to do at calgaryflames.com is enhance the audience’s experience, both by providing extra content, and also by giving the perception of closed proximity to the players they revere. The more content thing is easy; you can access highlights, audio/video interviews, statistics, articles, features, contests through the website. Increased content also helps with the closing of proximity, but that also happens due to the nature of the web, where fans can interact and comment back to the site. Even though my boss and I are the only ones who end up reading them, it lends to the perception of closed proximity.

What makes the Flames unique is that we are testing a newly developed social media site that will eventually be used by every team in the league. It’s called the C of Red, which is also the nickname for the collection of fans at Flames home games, as everyone is expected to show up dressed in red. What I’ll go over with you today is the unique nature of social media sites, along with how I believe they benefit professional sports organizations like the Flames.

What is Social Media?
Social media is an all-encompassing term that refers to websites that enable and enable and encourage interaction and the sharing of information and content between people online.
The Biggies:
Facebook
MySpace
Twitter
Youtube

The C of Red combines elements of most of these (not Twitter) into one site, where Flames fans can meet and exchange.

Web Audience = Target Audience.

Why? Because they have the money to afford a computer and internet access, meaning they have money for tickets, jerseys, etc.

And the best part is, online, the audience comes to us. We don’t compete above the fold, or accommodate TV attention spans. In order to get to us people have to click or type in our name, and that’s why we know we have them.

Social Media users = Target Audience

Why? Social media harnesses the collectivity of users as they are all linked to each other. This also allows targeted messaging to reach marginal users unobtrusively. These sites link people, and have transformed individuals from consumers of content, into self-publishers of content. Individuals are able to create, share, and access content.

Benefits of Social Media to the Flames
Social media has a number of benefits to cultural industry organizations like the Flames:

More trusted- People simply do not trust mainstream media as a reliable information source. They trust what they hear from friends and family. Social media directly messages friends and family, who can pass information on painlessly online.

Direct, Immediate to Audience- With one mouse-click, friends, followers etc. on social media sites receive your message directly. Since they’ve chosen to follow us, be our friends etc., we already know they’re interested, so we’re avoiding people who have no interest.

Messaging under our control- Rather than have to battle the columnists and TV talking heads for audience opinion and mindshare, our message, word for word, is delivered directly and immediately to our audience.

Growing, and not stopping- Not only in number of participants and users, but in the available applications. Open source software design means that anyone with the knowhow can adjust, improve, or invent new ways to use the existing social media technology. The only limits now are individual’s imaginations.

Produsage: Content production through audience use/participation.
By engaging in online activities like creating videos, blogging, message boards… users are creating content that draws in more audience who in turn create more content themselves. Social media and Web 2.0 are both built on produsage.

To the Flames, produsage has immeasurable intrinsic value in developing ethos with our audience. Acknowledging their efforts brings them closer to us; it engages and entertains them on a whole other level by making them active participants. Acknowledgement of audience efforts allows us to appear closer to the audience, community, more authentic= more trusted.

My goal with the C of Red is to merge the offline and online communities. It should be where you can get psyched with fellow fans, find out a cool place to catch the game, share your opinions and express your creativity. I want Flames fans to feel as though they’ve missed out if they didn’t participate in the online community around the games. How do you propose I begin to do that?

Note: This is the text for a presentation I made for COMS 627 - Identity and Politics in the New Media Age

Tuesday, October 6, 2009

Back and better than ever...

In order to keep my blog from the vestages of the Internet ether, I've decided to use it as a forum to both support the open source movement, as well as for my own shameless self promotion.

If you ever wondered what graduate school was like, look no further, as all my brilliant work will find it's way right here. Everything will be published word for word as submitted, and only completely irrelevant work will be excluded.

The blog will represent a series of signposts that I'll set out as I figure out exactly what the hell it is that I'm doing. I'll try to add original entries as well, but given my track record to this point, this will mostly be used as my online graduate archive.


So with now further adieu, here is my very own intellectual introduction, my first assignment as a real deal graduate student...


If I had to attribute the spark that lit my academic universe to one person, as difficult as that may be, I would have to give it to one Irwin M. Fletcher. ‘Fletch’, as he was known to most, was an investigative reporter who wrote under the name Jane Doe. I watched Fletch work the drug-riddled beaches of Los Angeles, take on a variety of assumed identities, and eventually name Chief Karlin as the biggest heroin dealer in town. Despite being a fictional film character played by Chevy Chase, both the vigor and panache with which Fletch attacked his mystery inspired me from a young age. Fletch went to ridiculous depths to get to the bottom of his story, I appreciated his wit, and empathized with his lack of respect for imposed authority. I watched his movies, read his books, and was convinced I could recreate his spirit in reality.


Journalism seemed like an ideal place for my inquisitive nature, and I was accepted into Mount Royal College’s Applied Communications program as an immature 19-year-old. As I worked through the program I became dissatisfied; writing stories, taking and processing photos, shooting and editing tape, all under the strict faculty regime, simply wasn’t fulfilling. I still remember when the program chair ordered pages 7/8 torn out of each copy of ‘The Journal’, our weekly newspaper. I had written a story, which had been approved by our instructor from the start, on a classmates’ punk rock band who called themselves ‘The MotherFuckers’. And despite starring out all of the swearing, the faculty heads made the executive decision to give its’ students a lesson in old-time censorship. That story was on page 7; I had another one on the reverse, page 8, and at least four other students lost the opportunity to have their stories published. If this was the way the Fourth Estate was controlled while being trained and developed, what was the professional world like? Near the end of my degree I signed up for the dreaded communications theory course. “Don’t ever ask me for help, seriously, ever.” was the unanimous reply from students who had taken the course, which was a senior requisite at Mount Royal College. Ironically, the MRC Communications Faculty saved the only thought provoking, paradigm shifting course for the end of their program, when the majority of students were programmed. Despite the passion of the professors, the majority of students wanted nothing to do with the class, fighting the ideas with every bit of wisdom they had amassed and armed themselves with for the professional world. The truth was, the MRC Communications Faculty was almost solely focused on producing both Cogswell Cogs and Spacely Sprockets, representative of both sides of the aisle, eager young labour for the media machine, ready to perpetuate the same dominant ideologies without a great deal of thought as to why.


One of the few exceptions were the two theory professors, Dr.’s Avril Torrence and Lee Easton, who used these theories and thinkers I had never heard of to challenge the class’s worldview. The theories were difficult, but they began to explain the nature of the flawed power structure I had been brought up to question. While most of the students loathed the class, I embraced it, and worked tirelessly on my term project. ‘The Real Thing’ was a theoretical deconstruction of the American image Coca-Cola used to sell their beverage globally. My premise was that for its advertisements, Coca-Cola would create hyperreal drinking experiences, “sheltered from the imaginary, and from any distinction between the real and the imaginary” (Baudrillard, 1983). This hypereality was uniquely and ephemerally American by design, done in order to appeal to non-Americans generalized other, or the “general class category or group of people that you use to assess your actions.” (Wadsworth et. al., 2001). The result was that Coca-Cola had become more symbol than substance, creating through its advertising a world of spectacle where “each moment imposes the total knowledge of a passion which rises erect and alone, without extending to the crowning moment of a result.” (Barthes, 1972). The result was cultures around the world were lining Coca-Cola’s coffers, trying to get a taste of America by drinking ‘The Real Thing’. The work was narrated over a Coca-Cola video montage of commercials and other video footage (which was very cutting-edge at the time, as there was no youtube and everything had to be individually digitized). The medium for presentation was intended to speed up the overwhelming amount of images Coca-Cola spewed out individually to overwhelm the audience.


‘The Real Thing’ received my professors’ acclaim, but then class was over, and there was no structured opportunity to pursue these wonderful theories any further. I spent some time doing not-for-profit public relations, quickly deciding bartending would be more lucrative, much more interesting, and in some cases more ethical. Finding myself in Vancouver on the end of another drunk’s worldview, I decided to move back to Calgary and attempt to make something of myself. Initially I decided to return to school with the intent of going to the Haskayne Business School to make my millions. They informed me I needed one semester of open study with a reasonable average, along with a proper GMAT score, and I would be in. Fortunately I was permitted my choice in courses, and enrolled in a collection of senior communications classes due to my familiarity and fondness for the subject matter. Immediately the passion and depth of knowledge my professors possessed struck me. Finally I had the opportunity to continue studying in the area that made my world make sense. I diligently pursued a path into the Master of Arts program, and am both elated and overwhelmed at being here.

My graduate studies are not intended as a destination. As I continue forward I've found that despite my previous notions, I have barely scratched the surface of critical social theory. As I pursue graduate studies I am quickly finding out that what I believed is really only prologue. It involves only a partial understanding, a great deal of what I think I know now will undoubtedly be proven false, and what I thought was unbelievable will be shown to be quite plausible. But this is where, and how, I intend to begin to figure it all out. As I approach the next two years, I do so currently believing that we live in a state of hegemony which the media perpetuates. Ruling powers, with a vested interest in the maintenance of their dominance, exert influence at all points of the media machine to ensure the status quo is both perpetual and permanent. My starting point is Baudrillard’s concept of simulation, according to which contemporary media, primarily television and the Internet, create simulations of reality which are presented to their audience as true, accurate representations of actual reality. The symbolic exchange and hyperreality that are created by media content has engaged the audience into production through consumption. Audiences produce value for cultural industries in a number of ways, but most importantly they shift, mediate, and eventually construct their own reality through their consumption.


I'm concerned with the forces behind the production of identity, meaning, value, and to an increasing extent, reality, that occurs through the consumption of content. More and more of people's daily existence is spent engaging in virtual communication and information exchange, to the extent that absolute reliance on this communication and the media that provides has become an issue. Cultural industries, who at best influence, and at worst control, the majority of media content, are working hard to ensure that more media offers more content with less meaning under the guise of more information. As the audience consumes this mass of information, they become further detached from reality, and further interpellated into a world created and controlled by simulations. Lulled into passivity and blind acceptance, hegemonic domination continues for the audience, as the excess of content and increasingly perceived importance of the content blurs the line between simulated and tangible reality, and causes an uncertainty that encourages more media consumption in search of a solution. The search for the solution of this uncertainty is paradoxically seemingly solved within the provided content, which provides examples and archetypes that dictate in what Foucault referred to in his writings on discipline and punishment as what is normal and what isn't, what is acceptable and what isn't, etc... While one example alone may not sufficiently or necessarily impact an individual or audience, the manipulation and harmonization of the content by cultural industries is able to appeal to a majority of the population in one form or another. The myriad and affluence of media casts an immeasurably wide net, and once entrapped, the simulated reality provided by media does not end when the technology is turned off; it has lasting effects on their audience's construction of reality.





Works Cited:

Barthes, Roland (1972). Mythologies. (A. Lavers Trans.). New York: Hill and Wang. (Original work published 1957).

Baudrillard, Jean (1983). Simulations. New York: Semiotexte

Wadsworth, Sherwyn P. Morreale, Brian H. Spitzberg, J. (2001). Human Communication: Motivation, Knowledge, and Skills. (Kevin Barge). Florence, Ky: Wadsworth Publishing

Note: Written for COMS601 - Interdisciplinary Approaches to Communications